Policies
Children:
We want you and our other guests to be ensured the best experience and ultimate relaxation so we ask that children not receiving a service not accompany you to your service. Children receiving a service under the age of 12 must be accompanied by an adult.
General Policy:
Gift cards and gift certificates must be presented at the time of service. Please treat your gift card as cash. If the card is lost or stolen we are unable to identify the original recipient and will be redeemed by the cardholder. We are unable to guarantee a particular practioner when the gift card is ready to be redeemed. If we are no longer offering a particular service the cash value can be applied to other products or services.
Cancellation Policy:
A cancellation fee of 50% will be applied for any no-show or same-day appointment cancellation. If you anticipate being late for your appointment, we kindly ask that you contact the spa. Please be aware that your appointment time will be reduced if accommodations cannot be made for your tardiness.
Gift cards & Certificates
At Purity Spa, we treat your gift cards and certificates as cash equivalents. When arriving for your appointment, please remember to bring these forms of payment with you, as they will be required during checkout. Additionally, we kindly request that you inform the front desk staff about your intention to use your gift card or gift certificate upon checking in, ensuring that you have a seamless checkout experience.